1. Pre-Dispatch Cancellation
If a buyer cancels before items are processed and dispatched by the seller split engine, the system authorises a full cancellation and schedules a pro-rata refund to the original payment source via JusPay routines.
2. Post-Dispatch Baseline Policy
Once an item transitions to “Dispatched” or “Label Generated”, the order becomes strictly non-returnable and non-refundable, save for the statutory and damage exceptions below. No exchanges or upgrades are permitted.
Note: mandatory consumer rights for defective, counterfeit, or not-as-described goods continue to apply notwithstanding this clause.
3. Damage / Leakage Exception (Replacement Only)
For fragile or liquid products (e.g., Ghee, Honey, Pickles) that arrive broken or leaked, the customer must raise an official support ticket and upload an unedited, continuous unboxing video within the stipulated timeline from delivery. Upon administrative verification, AnythingKart will schedule a free Replacement Order. No direct cash refunds are issued under this clause.
4. Multi-Brand Sub-Order Split Logic
Orders are parsed into distributed sub-order nodes (e.g., Sub-Order A, Sub-Order B), one per seller. If a specific seller breaches its fulfilment SLA, AnythingKart reserves the right to cancel that isolated sub-order node and refund its pro-rata amount, while the remaining seller components of the parent order proceed normally.
5. Refund Timelines
Approved refunds are initiated to the source instrument and typically reflect within 5–7 business days, subject to the payment aggregator and issuing bank.